TERMS AND CONDITIONS
City Energy Solutions Ltd.
Effective date: October 10, 2026
About These Terms
These terms apply to the website operated by City Energy Solutions Ltd. at www.cityenergysolutions.com and to enquiries submitted through our website or advertising forms.
Solar installations and other contracted services are governed by a separate written agreement. These website terms do not replace or amend that agreement.
Nothing in these terms limits rights or protections that cannot be excluded under applicable law.
Website Use
You may use this website to learn about our services, request information and contact our team.
You must not misuse the website, submit fraudulent enquiries, impersonate another person, upload harmful material or attempt unauthorized access.
Information you submit should be accurate to the best of your knowledge. Only provide another person’s information if you are authorized to do so.
Free Assessments and Quotes
Our advertised solar energy assessment and quote are provided free of charge and without an obligation to purchase.
Submitting a form or requesting an assessment does not create an installation contract or authorize chargeable work.
An initial assessment may use information you provide, electricity usage records, photographs or available property information. Further evaluation may be necessary to confirm suitability and prepare a final proposal.
A free solar assessment is not a structural inspection, certified home energy audit or guarantee of approval for financing or incentive programs.
Any additional chargeable service requires your agreement before it begins.
Estimates and Proposals
Website examples, calculators and general pricing information are illustrative. They are not a final quote for your property.
Project pricing and scope depend on factors such as system size, equipment, property conditions, electrical requirements and necessary approvals.
Your written proposal will identify the proposed scope, pricing, assumptions and any applicable validity period.
Any proposed change to an agreed scope or price will be explained and requires your written approval before the additional work proceeds. Nothing in these terms permits charges prohibited by applicable consumer protection law.
Solar Performance and Savings
Solar production, electricity savings, bill offset and payback figures are estimates unless expressly guaranteed in a written agreement.
Actual results depend on factors including weather, shading, roof orientation, equipment performance, household electricity use, utility rates and applicable charges.
Installing solar does not necessarily eliminate your electricity bill. Utility connection, distribution, transmission, administrative and other charges may continue.
Examples of completed projects do not guarantee the same results for another property.
Financing and Incentive Programs
References to financing, rebates, grants or other programs are informational and do not guarantee availability or eligibility.
Approval and program terms are determined by the applicable lender or program administrator.
Any financing arrangement is subject to its own agreement and disclosures. Confirm current rates, fees, eligibility and conditions before making a decision.
Scheduling and Approvals
Appointment requests are subject to confirmation by our team.
Proposed installation timelines depend on the project and may be affected by permitting, utility approvals, equipment availability, weather and site conditions.
Project schedules and any agreed completion commitments are governed by your written agreement. These website terms do not authorize unilateral changes to an agreed completion date.
Warranties, Payments and Cancellations
Details of applicable workmanship warranties, manufacturer warranties and any advertised additional coverage will be provided before you enter into an installation agreement. These website terms do not withdraw an express warranty or limit rights available under applicable law.
Deposits, payment schedules, scope changes, refunds and cancellation procedures are governed by your written agreement and applicable law.
Nothing on this website removes or restricts statutory cancellation rights, warranties or other consumer protections.
Website Information and External Links
We aim to keep website information accurate and current. If you notice an error, please contact us so we can review it.
General website information does not replace a property-specific assessment or professional advice appropriate to your project.
Links to utilities, manufacturers, lenders or other third parties are provided for convenience. Those organizations control their own websites, information and terms.
These statements do not exclude responsibility or remedies imposed by applicable law.
Website Content
Website text, branding, photographs and other content are owned by City Energy Solutions Ltd. or used with permission, unless otherwise identified.
You may view and save content for personal use when considering our services.
Commercial reproduction or use of our branding requires permission, except where otherwise permitted by law.
Privacy and Communications
Personal information is handled as described in our Privacy Policy at www.cityenergysolutions.com/privacy-policy.
When you request information, an assessment or a quote, we may contact you using the details you provide to respond to that request.
An enquiry does not automatically enrol you in unrelated promotional communications.
Governing Law and Concerns
These terms are governed by the laws of Alberta and the applicable federal laws of Canada, subject to any mandatory protections that apply to you.
Please contact us if you have a concern about our website or services so we can try to resolve it.
Nothing in these terms prevents you from making a complaint to a regulator or exercising your legal rights. Contacting us first is not a condition of exercising those rights.
Updates to These Terms
We may update these website terms and will display the revised effective date on this page.
Updates apply prospectively and do not change an existing signed agreement or remove rights relating to an earlier transaction.
Contact Us
City Energy Solutions Ltd.
Calgary, Alberta, Canada
Email: info@cityenergysolutions.com
Phone: +1 (587) 917-4119
Website: www.cityenergysolutions.com