PRIVACY POLICY
City Energy Solutions Ltd.
Effective date: October 10, 2026
Information About This Policy
City Energy Solutions Ltd. respects your privacy. This policy explains how we handle personal information collected through our website, Facebook and Instagram lead forms, email, and conversations with our representatives.
Information We Collect
When you contact us or request a solar assessment or quote, we may collect your name, email address, phone number, property address or postal code.
We may also collect information you provide about homeownership, your roof, electricity usage and interest in solar, along with electricity bills or property photographs you provide for an assessment.
We keep relevant communications, appointment details and contact preferences.
Please avoid sending personal information unrelated to your request. You may redact unrelated details from electricity bills before sharing them.
How We Use Your Information
We use your information to respond to enquiries, contact you about your request, evaluate your property’s suitability for solar, prepare personalized assessments and quotes, schedule appointments, and provide requested services.
We also use relevant information to maintain business records and meet applicable legal obligations.
Requesting an assessment or quote does not obligate you to purchase anything.
Facebook and Instagram Lead Forms
When you submit a Facebook or Instagram lead form, City Energy Solutions Ltd. receives the information you submit to respond to your enquiry.
Meta also processes information under its own privacy policy. This policy describes how City Energy Solutions Ltd. handles information after receiving it.
Contact and Consent
When you request an assessment or quote and provide contact details, we use those details to follow up on that request by phone or email.
We obtain additional consent where required before using information for a different purpose. An assessment request does not automatically enrol you in unrelated promotional communications.
You may ask us to stop optional follow-up or withdraw consent by contacting us below. Withdrawal is subject to applicable legal or contractual restrictions. We will explain if it affects our ability to fulfil your request.
Storage and Service Providers
Lead enquiries are stored and managed through our business email.
Our email and website providers may process information as necessary to operate their services. Depending on the provider, information may be processed outside Canada and subject to the laws of that jurisdiction.
For information about our service providers and their handling of personal information, contact the Privacy Officer using the details below.
No Sale or Sharing of Leads
We do not sell, rent or share your leads with other businesses for their own sales or marketing.
This does not prevent necessary processing by service providers supporting our operations or disclosures required or permitted by applicable law.
Retention and Protection
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy and meet applicable legal requirements.
We take reasonable steps to protect personal information against unauthorized access, use, disclosure or loss. Information no longer required will be securely deleted or anonymized.
No electronic storage or transmission method is completely secure.
Access, Corrections and Privacy Concerns
You may request access to your personal information, ask us to correct inaccurate information, or raise a privacy concern.
We may verify your identity before responding. We will handle requests in accordance with applicable privacy law and explain any limitations.
Contact Us
Privacy Officer
City Energy Solutions Ltd.
Calgary, Alberta, Canada
Email: info@cityenergysolutions.com
Phone: +1 (587) 917-4119
Website: https://www.cityenergysolutions.com
Please include “Privacy Request” in your email subject line.
Changes to This Policy
We may update this policy to reflect changes in our practices or applicable requirements. Updates will appear on this page with a revised effective date.
We will provide additional notice or obtain consent where required.